From: John De Armond Newsgroups: rec.outdoors.rv-travel Subject: Re: OT: Home Depot was Re: Power pole Date: Fri, 24 Feb 2006 15:20:47 -0500 Message-ID: <16ouv1912kvuvk227331caj57te4334o11@4ax.com> On 24 Feb 2006 09:01:22 -0800, "dm_callier" <dcallier@msn.com> wrote: >Pretty much the same scenario in our area. Both Eagle and Home Depot >opened stores on the edge of town ( a block from one another) and >effectively killed off the family owned hardware store that had been a >downtown fixture for generations. Oh rubbish. If the "local" hardware died, it was because it was just hanging on because there was no other customer choice. When customers gained choices they voted with their feet. The local family owned Ace hardware is doing a land-office business despite there being a new Lowe's AND a Home Depot within a couple of blocks. In fact, they just completed an expansion. Why are they thriving? Because they carry everything under the sun, have knowledgeable staff and still know what customer service is all about. I recently got a new gasket for my 50s vintage vacuum coffee pot. I bet they have 100,000 pieces of brass and steel pipe fittings. There is an employee stationed full time in each department and for the most part, all have been equipped with a clue. They still will carry heavy things to your car or truck. They carry a full line, including spare parts, of several of the major brands of power equipment. Their prices are almost always higher but I almost always go there because I know the odds are great that they'll have what I need. This town has endured an invasion of chain restaurants since we voted in liquor about 4 years ago. Yet my little restaurant is doing just fine. Why? Because my food is better and I give personal service. Like Ace, I'm a bit higher than the chains for the same dishes but I cook everything in-house (no commissary prep'n'freeze) using fresh ingredients and (more importantly) fresh spices and the taste difference shows. I know most of my regulars by name and usually know what they'll be ordering. I do such little extras as take call-in orders for eat-ins for people who only have 30 minutes for lunch. And if they tell me what they'll be paying with, I have their change already laying by their plates when they arrive. I don't have a drive-thru but I do walk call-in orders out to the curb when asked. I also keep a (paper, security system: big-assed safe) file for those who want me to of frequent customers' CC numbers so I can run their tabs before they get here. All this is why people come to me instead of the chain stores. None of these big box stores "run anyone out of business". All they do is raise the bar which is a VERY good thing. Before the big box stores came to town, frankly, the local Ace sucked. More empty bins than full and surly clerks. Fortunately the owners read the writing on the wall and changed. Several others who didn't are gone now. Good riddance. If anything, the big box stores are GOOD for business because they generate traffic to the area. There's an old saying in the restaurant business that goes, "the best place to be is across the street from a McDonalds." Both because McDonalds has already surveyed the area and picked a prime spot and because it generates a huge volume of traffic, some of which will detour off to the independent restaurant. John's rule for detecting a pre-dead business ripe for the big box harvest: The first words out of the clerk's mouth are "we don't have it but we can order it." Yeah, so can I and without the retail markup. John |